When Should You Call an Emergency Plumber?
A burst pipe, uncontrolled leak, sewage backup, loss of usable water, or water near electricity may require urgent help. Reduced flow during freezing conditions may indicate a pipe problem, but do not use an open flame or unsafe electrical heating to investigate it.
What Should You Do Before Plumbing Help Arrives?
Close the main or nearest safe water shutoff if a pipe is leaking, avoid wet electrical areas, and stop backed-up drain use. Keep open flames and unsafe heaters away from plumbing. Tell the provider about exposed piping and any recent temperature-related change.